Is your store on The Moor open?

Yes, we're open! Social distancing will be in place throughout the store in line with Government legislation, face masks will also need to be worn, unless you have a medical reason that prohibits you from doing so. We'll be operating revised opening times of 9am-5.30pm Monday to Saturday, closed Sunday. Please see note above to help us help you have a pleasurable and safe visit to the store.

Is social distancing in operation?

Yes. Customer and colleague safety remains our number one priority, so you'll find markings in store to assist with social distancing. Our friendly colleagues will be wearing face masks or visors for your protection, and there will be sanitiser stations in store (subject to availability). There will be a limit to the number of people inside at one time, but as we are lucky enough to have a large store we hope this won't mean queuing for long, if at all, outside the store. In addition there will be reduced entry points to be aware of. We'll update with more information in the week running up to re-opening.

Do I need to wear a mask?

Yes. For yours and everyone's safety you'll need to wear a mask in store in line with Government legislation coming into effect midnight Friday 24th July 2020. Children under the age of 11 and those who for medical reasons are unable to wear a mask will be exempt.

Have your opening times changed?

Yes, certainly for the foreseeable future, we will be open 9.30am-5.30pm Monday to Saturday, 10.30am-4pm Sunday. This is to assist with social distancing and to allow staff the opportunity to get to store on time with the expected reduction in public transport capacity.

Will I be able to enter and exit in the usual way?

There will be reduced entrances and exits in operation to help with social distancing. The main Moor entrance will be open and the usual access points via Charter Row will be closed.Access to the car park via the ramp on Charter Row is still available for vehicles.

Are the toilets be open?

Yes the toilet and baby changing facilities are now open.

Are the restaurant and cafe's open?

Caffe Massarella on the ground floor is now open for your enjoyment. Atkinsons Restaurant and Agelica's Cafe remain closed.

When will I receive my Chargecard account statement?

We have now made our system live again so you should be receiving your Chargecard statements around the middle of the month (June) and at the same regularity (every month) going forward. This means accounts will be payable and interest incurred on balances not paid in full. Please contact enquiries@atkinsonsofsheffield.co.uk if you have any further queries relating to your account and we'll do our best to respond as soon as possible.

Will my finance agreement payments now start?

Yes, we have now made our system live again so your finance agreements will become active for making payments towards your purchases (at the initially agreed rate). Please contact enquiries@atkinsonsofsheffield.co.uk if you have any further queries relating to your account and we'll do our best to respond as soon as possible.

Can I buy online?

We're huge believers in making an experience of shopping, we believe it should be a leisure activity where you take the time to browse and enjoy the store. So, although selected products from store and personalised gifts are available online, we want you to come in store for the full Atkinsons experience. That includes our independent and individual product ranges, big brands in home and fashion, and the great service and knowledge offered by our wonderful colleagues. We need your support more than ever, so please visit us in store on The Moor.

Do you have parking available?

Yes, we have a 400 space car park directly above the store with some of the most competitive parking rates in Sheffield City Centre. The vast majority of customer car parking spaces are undercover, so you don't even have to brave the Great British weather. Friction-less entry and exit means you can drive in, pay at the pay station when you're ready to leave, and then drive out. You can also pay via the APCOA app via your mobile phone.

How big is the store?

We have two floors of wonderful products for you, your home and for them. That's 75,000 sq ft of retail space with over 40 departments and three eateries, it really is an all-in-one shopping experience. Add that to the great service you can expect to receive and the convenient on-site parking above the store, and you can see why we've been delighting the people of Sheffield for generations.

What departments do you have?

We really do have everything for you and your home, and for them. From modern furniture & beds to new season menswear and womenswear, home furnishings to gifts and cards, appliances to electricals and cookshop gadgets - it's all here and more when you shop with us in store on The Moor, Sheffield.

What is a Chargecard?

You can think of the Atkinsons Chargecard like a regular storecard, but better! You can use it to make purchases in store, and then pay later, with a 2.5% settlement discount available if you pay your balance in full within 30 days. That means even more savings for you each and every time you spend in store, and settle your balance at the end of each month. Applications are subject to status and our friendly customer accounts team will be happy to advise on the process.