Being a family owned department store, we place the utmost importance on providing the highest standards of customer service, none more so than with our delivery service. We run our own fleet of modern, highly maintained delivery vehicles with crews employed directly by us.
Van crews operate 6 days a week, Monday to Saturday, delivering to over a hundred homes every week within our standard delivery area. On the day of delivery customers will be contacted between 8am and 9.30am (if a telephone number has been provided) to establish an approximate delivery time, within a two hour window.
As an independent department store in Sheffield, operating for 150 years, we've built up a reputation for quality, value and service. For customers wishing to receive furniture or beds further afield we want to ensure we can offer that same commitment to quality and service. As such, we need to find a trusted delivery partner to facilitate nationwide deliveries and can quote for this service upon request.
Delivery costs are not hidden in the price of our goods, so within our standard delivery area (25 mile radius of store) we make a nominal charge of £35 as a contribution towards the costs of carriage. Deliveries over 25 miles and under 50 miles of store will be charged at £50.
We will endeavour to accommodate any special requests you may have, but these cannot be guaranteed and along with deliveries outside of our standard delivery area, additional charges may apply. Quotations are available on request.
Our third party supplier is able to dispose of your old furniture upon request (charges apply please contact Ace 2 Base on 07745560718 for a price). NB: As all lead times quoted are approximate we would always strongly advise that you do not dispose of your current furniture, beds until you have been notified by the store that your new goods are in stock and we have confirmed a delivery date.
It is very important that you ensure there is sufficient large vehicular access to the property, on arrival at your home our crews will want to position the goods in the room of your choice so as well as checking that the goods will fit through all access doors and stairwells. As an added safeguard, customers are advised to make sure that all necessary internal routes have been adequately cleared.
Our drivers will unpack your furniture/beds and remove the packaging and in the case of most divan beds they will also carry out the assembly*. That you are happy with your received purchase is very important to us and to ensure that the goods reach you in tip top condition our delivery crews are fully trained in all the necessary handling techniques. Similarly, as invited visitors to your home the delivery crews will make sure that respect and consideration extends to your property.
For these reasons we require you, or someone on your behalf, to be available upon delivery and to sign the dispatch note to confirm the goods have been received and your property has been left in good condition.
*Third party suppliers and delivery partners may not offer these services
If an item is to be delivered for self-assembly (e.g. selected furniture and beds), then you will be made aware of this either on the product page or after placing your order with us.
Our large domestic appliances will be delivered either by our own team or a trusted third party delivery service. The team will place your appliance in the room of choice. Installation, disposal and environmentally friendly packaging removal services are available at an additional cost.
As an agent of Euronics we are unable to deliver large domestic appliances outside of our delivery area (25 mile radius of store). If you are unsure whether you're outside of our delivery area please just ask.
Delivery on all large appliances (e.g. fridges, freezers, ovens, washing machines, dishwashers, tumble dryers) is free of charge.
We offer an installation service on selected domestic appliances (local deliveries only), there is an additional charge for this service. Please ensure that electricity and/or water supplies are present and active in the exact area of your home where you'd like your appliance installed. We are not able to set up new services/connections in your property.
If you’re buying a new electrical item, we will happily recycle your old equipment for free. A small collection charge will be made if you cannot bring the item in store.
Unwanted electrical equipment is the UKs fastest growing type of waste - and here at Atkinsons we want to help do something about that statistic.
Many electrical items can be repaired or recycled, helping to protect the environment and save on the use of natural resources such as precious metals. If you do not recycle, electrical equipment often ends up in landfill and can take many years to breakdown, harming wildlife and the soil.
We are able to offer a disposal service to assist our customers in ridding themselves of old appliances in an environmentally friendly and responsible way.
You are able to leave items with us in-store, or for a small fee we will collect the items on delivery of your new appliance product (like-for-like). Please ask when ordering about this service and our team will be happy to explain the process.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. Please utilise our disposal service.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
For online orders of smaller items (e.g. small appliances, cookware, fashions, footwear, bedding, homewares) we may use a carefully selected third party courier service (either utilised by us or our suppliers) to conduct deliveries on our behalf. If you're within a 25 mile radius of store we may also use our own delivery teams, subject to availability.
We can accept and deliver orders nationally within the UK on smaller items (e.g. small appliances, cookware, fashions, footwear, bedding, homewares).
The majority of national deliveries will be carried out by a third party logistics company. Online purchases of items available for nationwide delivery (i.e. those that can be carried by one person) are charged at a flat rate of £5 and generally dispatched via a service such as Royal Mail, DPD or other well-established courier service.